Privacy Policy

Introduction

Best Chance Air Services ("we," "us," or "our") is a family-owned HVAC company based in DeLand, Florida. We are committed to protecting your privacy and handling your personal information — including any information collected through our SMS communications program — with transparency and respect.

This Privacy Policy explains what information we collect when you visit our website, contact us, use our services, or opt in to receive SMS messages from us — and how we use, protect, and share that information.

Information We Collect

Information You Provide to Us

When you contact us, request a quote, schedule service, or opt in to SMS communications, you may provide:

• Your name, phone number, and email address
• Your service address and property details
• Details about your HVAC system or the service you need
• Payment information when paying for services (processed securely — we do not store full card numbers)
• Your consent to receive SMS messages, including the time and method of opt-in

Information Collected Automatically

When you visit our website, we may automatically collect your IP address, browser type, pages visited, time spent on pages, referring source, and device type. This information helps us improve our website and is not used to personally identify you without additional information.

SMS Communications

By providing your phone number and opting in to receive SMS messages from Best Chance Air Services, you consent to receive recurring automated text messages. These may include:

• Promotional offers, discounts, and seasonal specials
• Appointment reminders and service confirmations
• Service updates and important account notifications
• Maintenance reminders and follow-up messages

Message Frequency

Message frequency may vary. You may receive up to 7 messages per month depending on your service activity and the campaigns you have opted into.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. Rates may vary for domestic vs. international messages. Please check with your carrier for details.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. You will receive a confirmation message and no further promotional SMS messages will be sent. You may still receive transactional messages (such as appointment confirmations) as required. You can also opt out by contacting us at (386) 748-3722 or sales@bestchanceairservices.com .

Help

If you are experiencing issues with our SMS program, reply HELP to any message or contact us directly at (386) 748-3722.

How We Use Your Information

• To respond to your service requests, questions, and quote inquiries
• To schedule and perform HVAC services at your property
• To send appointment confirmations, reminders, and follow-ups (including via SMS)
• To send promotional offers and updates to customers who have opted in
• To process payments for services rendered
• To improve our website, services, and customer experience
• To comply with applicable Florida laws and regulations

Sharing Your Information

We do not sell your personal information. We do not share SMS opt-in data or phone numbers with any third party or affiliate for marketing purposes. We may share information only in these limited circumstances:

Service Providers

We may share information with trusted third-party vendors who help us operate our business — such as our SMS messaging platform, scheduling software, payment processor, or website host. These providers are contractually required to protect your information and may only use it to provide services to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Best Chance Air Services, our customers, or the public.

Business Transfers

If Best Chance Air Services is acquired or its assets transferred, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or SMS is 100% secure. If you believe your information has been compromised, please contact us immediately.

Data Retention

We retain your personal information for as long as needed to provide our services and for legitimate business purposes, after which it is securely deleted. SMS opt-in records are retained for compliance purposes for a minimum of 4 years, as required by applicable regulations.

Your Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt out of SMS: Reply STOP to any SMS or contact us directly at any time
• Opt out of marketing: Unsubscribe from email marketing using the link in any email

To exercise any of these rights, contact us using the details at the bottom of this policy. We will respond within 30 days.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your experience. Types of cookies we may use:

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: May be used to display relevant ads on other platforms (e.g., Google Ads, Facebook)

You can control cookies through your browser settings. Disabling certain cookies may limit some website features.

Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently done so, please contact us immediately and we will delete it promptly. SMS program participants must be at least 18 years old (or have parental/guardian consent if under 18).

Third-Party Links

Our website may contain links to third-party sites such as Google, Yelp, or Facebook. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via SMS or a prominent notice on our website, and the "Last Updated" date will be revised. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our SMS program: